Refund & SLA Policy

1. Money-Back Guarantee

New shared hosting accounts include a 30-day money-back guarantee. If you're not satisfied within the first 30 days, contact support for a full refund of hosting fees (excluding domain registrations and third-party licenses, which are non-refundable once issued).

2. Cloud VPS, VDS & Dedicated Servers

Cloud VPS and Storage VPS plans include a 7-day money-back guarantee. VDS and dedicated servers are non-refundable once provisioned, due to setup and hardware allocation costs, but can be cancelled at any time to stop future billing.

3. Windows RDP

RDP plans include a 3-day money-back guarantee to allow for basic testing, after which billing continues normally until cancellation.

4. Domains, SSL, Email & Backup Add-ons

Domain registrations, SSL certificates and third-party licenses are non-refundable once issued. Email hosting and cloud backup add-ons can be cancelled at any time; unused prepaid time is not refunded except where required by law.

5. Uptime Commitment

We target 99.9% monthly uptime across Cloud VPS, Storage VPS, VDS, dedicated server and RDP network infrastructure, excluding scheduled maintenance windows announced at least 24 hours in advance.

6. Service Credits

If monthly uptime falls below our commitment due to causes within our control, you may request a service credit as outlined below. Credits apply to future invoices and are not issued as cash refunds.

7. Exclusions

• Downtime caused by your own application, configuration, or third-party software on unmanaged plans.
• Scheduled maintenance announced in advance.
• Force majeure events outside our reasonable control.
• DDoS attacks exceeding standard mitigation thresholds (mitigated on a best-effort basis).

8. How to Request a Credit or Refund

Submit a support ticket within 15 days of the incident or purchase, including your account details and, for SLA credits, the affected time period. Approved credits are applied to your next invoice within one billing cycle.